MRO Services

National MRO Services

A Medical Review Officer (MRO) is a person who is a licensed physician and who is responsible for receiving and reviewing laboratory results generated by an employer’s drug testing program and evaluating medical explanations for certain drug test results. Our MRO’s are all experienced and members of the (American Association of Medical Review Officers, Inc. (AAMRO)

What Is the Role of an MRO?

To interpret forensic drug-testing results according to federal regulations.
To serve as the liaison with the donor to discuss the test’s outcome and investigate possible medical explanations for a positive result.
To provide unbiased results and report them directly to the employer.
To protect the donor from a false accusation of illicit drug use when an alternate medical explanation exists for the laboratory result.
To protect donor confidentiality by restricting medical information about and history of the employee from the employer.

A medical review officer (MRO)  plays a critical role in the drug-screen process. How? This individual interprets the results of all positive drug screens and determines whether a legitimate reason exists for those findings.

PicMed understands the complicated nature of every MROs’ position. To help simplify their responsibilities, we use escreen designed special features of an automated web-based system specifically for their use. These features benefit you, the employer, too, because they allow the MRO to send the employee drug screen results to you as soon as they are confirmed. Plus, these unique applications allow you to rapidly retrieve archived records whenever you need them. And, of course, our MRO components include state and federal protocols (including DOT) to ensure full compliance with all regulations.

What Are the Features and Benefits of our MRO Service?

  • Superior MRO staff
  • Speed and accessibility of our MRO’s
  • Exceptional customer service fast turn around
  • An advanced web-based MRO application.
  • Enhanced compliance.
  • Real-time, online test tracking.
  • Expert witness services.
  • Affordable